At Walls That Talk™ we are dedicated to your satisfaction with our products. We hope that you’ll love our wall decals and that the entire buying process is a smooth and simple one.  Your use of this website and/or purchase of our products indicates your agreement to and complete understanding of our Terms and Conditions. Please review them carefully and do not hesitate to ask, if you have any questions.

  • Shipping

We ship by regular Australia Post or you may wish to have your wall decals sent by registered mail or express post. These shipping options are available at the checkout. All of our items are made to order, and usually ship within 3 business days of the date of order. In the unlikely  event that we are not able to fill an order, we will notify you within two business days and refund your full payment.

Estimated shipping times to metropolitan areas of major cities:

Australia                              International

Regular Australia Post                2-3 business days               3-10 business days*

Express Australia Post                next business days              3-7 business days*

* subject to customs clearance

We make every effort to ensure you receive your package in a timely manner, however we cannot guarantee a delivery date & accept no responsibility for delays occurring due to unforeseen circumstances. Walls That Talk™ is not liable for lost or stolen packages.

In an effort to conserve resources, a receipt is not enclosed in our shipments as it is e-mailed to you. If you do need an invoice enclosed in your package, please e-mail us and we will be happy to send you one.

  • Payment

All prices are in Australian Dollars. All products need to be fully paid for before shipment. We accept debit and credit cards (Visa, Mastercard) as forms of payment. You can also pay by bank transfer, please e-mail us with your order request and we will provide you with account details.

All card payments are processed by Westpac through Merchant Warrior payment gateway. Payment will show on your statement as EYECATCH STUDIO. Where you make a purchase with us, a secure server is used. Unencrypted credit card details will not be stored on our server, and will be sent only in encrypted form. The encryption technologies we use are SSL. For more information about SSL technologies see,  http://info.ssl.com.

  • Refunds and exchanges

We want you to be completely satisfied with your purchase — please contact us with any questions or concerns related to your purchase and we will do our very best to resolve them. We show our products on the website as they will appear on your walls, however if for whatever reason you are not happy with your purchase, we will exchange your decals or issue a refund for returned catalogue products in their original condition and packaging within 14 days of the purchase. All shipping charges are the customers’ expense and will not be refunded.

  • Quantity discounts

We’re often asked if we offer discounts for buying large amounts of catalogue product at once– we do and would love to be part of your large scale re-decorating project or special event. Please e-mail us prior to purchase to discuss details of your order.

  • Business entity

WallsThatTalk ™ is a registered trademark of TS Navigator Pty. Ltd.   TS Navigator Pty. Ltd trading as Eyecatch Studio. (ABN: 46 143 438 886)

  • Privacy and security statement

What information do we collect
We collect personal information necessary for us to carry out our functions and activities as a retailer. The types of personal information that we collect from you will be information you provide to us to enable us to do business with you, such as name, address, contact telephone number, email address, delivery address, credit card number and expiry date.

Collecting anonymous information
We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service. We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item.

How we collect information
Personal information is collected by us by means of your completing an online form with the details necessary for us to fulfill your required transaction. If you choose not to provide us with the requested information we may not be able to provide the service you require, or we may not be able to handle it as efficiently for you.

How we use your personal information
We use your personal information for the purposes of fulfilling your order. This may include providing the delivery details you provide to us to a third party, such as couriers.

Disclosure of personal information to third parties
Personal information may be disclosed to third parties engaged by Walls That Talk, only as necessary to fulfill your order, eg couriers. Other than the above, we will not disclose your personal information without your consent unless disclosure is either authorised or required by law.

Email addresses
We will store your email address if you send us a query, place an order or subscribe to an email list. Your email address is used for the purpose you provide it for and statistical information. It is never disclosed for any other purpose. With your permission, your details will also be used to advise you of Walls That Talk special promotions.

Cookies
Cookies are small pieces of data that a website transfers to a user’s web browser to assist in tracking website usage. Most web browsers are set to accept cookies, although users can disable this feature by adjusting the browser’s properties. Cookies do not personally identify users. Cookies are used by Wall That Talk to estimate the number of customers and determine overall traffic patterns through this website.

Security
Where you make a purchase with Walls That Talk, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Walls That Talk and Eyecatch Studio do not control SSL and cannot guarantee the strength or effectiveness of that encryption

Resolving your concerns
If you are concerned with the way the Wall That Talk has handled your personal information, please contact us. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly. If you are still concerned, you may contact the Privacy Commissioner.

Newsletter
Our newsletter mail list is used to notify our customers of sales, specials and new products. If you wish to to be removed from the list please send an email to unsubscribe@wallsthattalk.com.au

  • Copyright

About copyright in Australia:

Australian law recognises that individuals have the right to protect the moral and economic interests arising from their creative works. Copyright is a form of intellectual property that protects a variety of literary, artistic, musical and dramatic endeavours as well as other things such as sound recordings and films. It is not ideas but their expression that are protected by copyright law.

In Australia, copyright law is governed by the Copyright Act 1968 (the Act), and in court decisions that have interpreted the provisions of the Act. The Act is amended from time to time to keep the law up to date.

The law gives owners of copyright exclusive rights to do certain things with their material. Copyright is intended to protect creative works from being used without the agreement of the owner and to provide an incentive for creators to continue to create new material.

Copyright of Eyecatch Studio:

The full content of this website is the intellectual property of Eyecatch Studio, the website and all copyrights are owned by Eyecatch Studio. The original artwork, graphic design, text, website or images, may not be reproduced without written permission of Eyecatch Studio.

Images found on this website may consist of original graphic design, photography, royalty-free photography, and customer supplied photographs. We love to hear from you, so please share your decoration successes with us. We encourage photo submissions of your decal related decorating projects, and we may display them on our website or use them in marketing materials. Once submitted, all photos become the property of Eyecatch Studio. To protect your privacy, we will only display first name and state of origin and not disclose any private information.

  • Product liability

Our wall decals are most often applied to a clean, smooth interior wall, however you can apply it to any clean, smooth surface: windows, doors, floors, ceilings, mirrors, glass splash backs, shower screens, furniture, fridges, dishwashers, metal surfaces, cars, boats, laptops, phones – just to name a few.

The compatibility of certain paints (particularly wash-and-wear, and those containing teflon) or surfaces should be tested by the user prior to application of the wall decal. If in doubt, please order a sample first.

Surfaces to which the decal will be applied must be throughly cleaned (sugar soap is ideal for cleaning) and free from dust, grease or any contamination which could affect the adhesion of the wall decal. Freshly lacquered or painted surfaces should be allowed to dry for at least three weeks or until completely cured.

Wall decals are removable and will not damage or leave residue on most surfaces. However, since there can be variations in paint used and quality and age of painted surfaces, we cannot guarantee the surface will be unaffected upon removal of the wall decal. If there is any remaining residue on the wall, it can easily be cleaned with sugar soap or a similar product. If you are in doubt, you can test your surface with a piece of masking tape or order a sample from us.

The professional high quality vinyl we use is specifically manufactured for interior wall decal applications and is removable. However, because of the variety in surfaces, Walls That Talk ™ cannot guarantee, that our wall decals will stick to any surface and is not liable for damage caused to surfaces as a result of wall decal application or removal.

  • Any questions?

Just ask, we will be happy to respond to your queries.